I've had an account with Demon since 1994 or so; these days, I'm mainly holding on to it from habit - I don't think there's many people who can say that they've had the same email address for eighteen years.
They've been having some Issues recently, alas - in January, they announced that they're updating the way they deal with email by moving over to new servers. I noticed over the last couple of months that the spam level has slowly been rising (well, I say slowly; their record was 52,000 spam in 12 hours) so I asked them about it.
My account was on the old servers. They'd stopped updated the spam filters on the old servers. I'm assuming that this was for sound technical reasons, rather than because they're too cheap to pay for two licenses, but I have my doubts.
Anyway, on Monday, I stopped getting emails at all, even the test ones I sent through. I was told this time that I'd been migrated to the new email system. Which was nice of them. Except that all the settings are different, and since I'd not known about this, I'd not changed the settings. So I'm still getting email, but it's going to a server I can't access, because no one at Demon has given me the new password.
The chap was very helpful, though. He sent me a copy of the information I need to log on to the new server. He sent it through to my Demon email address.
Can anyone spot the slight flaw in his plan?
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