Wednesday, 31 October 2012

I love my job

Monday, at 4:45; the boss wanders past. "Are you ready for the university course?" he asks. My response is, naturally, "What university course?" It seems that we're getting a new ticketing system to track customer issues and our progress on them. As part of this, the company that provides it have a large amount of information online to help train people. They're calling this their university, and there was a live training session on Monday night for the technical staff. Except that no one had bothered to mention it to me. After a little prodding, I found out that the company had bought ten licenses for the software, and allocated them to other people. And since I wasn't on the list, no one mentioned anything to me. I eventually got allocated a spare license - the system administrator left on Friday, so his became available. The boss seemed a little put out that I wasn't going to drop everything and take a 90 minute class on fifteen minutes notice when I had plans for the evening. But there was a second class today, and I said I'd make that. Monday and Wednesday are my gaming nights; I don't like missing either, but I will if it's required. I cancelled plans for Wednesday, which also involved not baking cookies, too. And, naturally, the course today was cancelled - it was almost an hour before it was due to start, which is rather more notice than I was expecting. Of course, my plans for the night were already cancelled, so that just made me quite grumpy. But it was nice to get a reminder that even though I've been there for six months, I'm not thought of as part of the team.

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